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Magnus won SEK31,000, completed the wagering requirements, got his account verified and requested a withdrawal. On the following day, he was denied of his winning due to broken bonus terms and conditions. Magnus knew he didn’t make a mistake and requested to communicate with someone else then his ex-partner, Sandra, who happened to work for the casino. Johanna took over the case, but that didn’t change the casino’s mind and they started their investigation.
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We will keep an eye out for any new developments and update our review accordingly. Funds will be sent to the details used when depositing the account. In the User Agreement, the actions of the casino administration are spelled out in the case of blocking the account. Moreover, the operator behaves quite loyally, as it undertakes to return the funds to the player. JoyCasino’s support team responds to inquiries within 48 hours.
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